Shipping Policy

At Scents N Souls, we’re committed to delivering your favorite scents swiftly and safely. Please review our shipping policy to understand how and when your order will arrive.

Order Processing:

All orders are processed within 1–3 business days (excluding weekends and holidays).

You will receive a confirmation email once your order is placed, followed by a shipping notification with tracking details once your order has been dispatched.

Shipping Rates & Delivery Times:

We currently ship to locations within Pakistan Shipping charges will be calculated and displayed at checkout based on your location.

Shipping Carriers:

We partner with reliable shipping providers such as Leopard, TCS to ensure timely delivery of your order.

Order Tracking:

Once your order ships, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking information to become active.

Delays & Exceptions:

While we do our best to ship on time, delays may occasionally occur due to high order volume, weather disruptions, or carrier-related issues. We appreciate your patience and understanding.

Lost or Damaged Packages:

If your package is lost or arrives damaged, please contact us at Contact@scentsnsouls.com within 7 days of delivery. We’ll work with the carrier to resolve the issue or offer a replacement where appropriate.

Contact Us:

For any questions regarding shipping or your order status, feel free to contact our customer support team:

📧Email: thescentsnsouls@gmail.com

📞Phone Number/WhatsApp: +92 343-0052641

🕒Business Hours: 09:00 AM to 8:00 PM